Return & Refund Policy

RETURNS AND REFUNDS

I want you to be happy with what arrives. If you are not, I will put it
right. That is why every piece comes with my 90 day money back guarantee.

MY 90 DAY GUARANTEE

If you are not happy with your piece, write to me within 90 days of it
arriving and I will refund you. You do not need to give me a reason.

Every item is priced at £0, so the refund covers the postage you paid at
checkout.

YOUR RIGHT TO CANCEL

Separately from my guarantee, UK law gives you 14 days from the day your
order arrives to change your mind and cancel. If you cancel within those
14 days, I will refund the postage you paid, including the standard
delivery charge, within 14 days of receiving the piece back.

My 90 day guarantee sits on top of this. It does not replace it or take
anything away from it.

HOW TO SEND SOMETHING BACK

1. Write to me at hello@nonnajewellery.co.uk with your order number.
2. Wait for my reply. I will send you the return address and tell you how
   to post it.
3. Send the piece back following those instructions.

Please wait to hear from me before you post anything. Parcels sent to the
wrong address take much longer to refund.

WHAT I ACCEPT BACK

You can return a piece even if you have worn it.

Please send it back as clean as you can, with the box and anything else
that came with it.

Return postage is at your cost. I would use a tracked service, so we both
know where it is. If you are cancelling under your 14 day right, I will
refund your original postage as set out above.

IF SOMETHING ARRIVES DAMAGED OR WRONG

Have a look at your piece when it arrives. If it is damaged, faulty, or
not what you ordered, write to me straight away at
hello@nonnajewellery.co.uk.

Please tell me:

  Your order number
  What the problem is
  A photo or short video, if you can manage one

I will look at it and sort out a replacement or a refund. Nothing you pay
comes out of your pocket when the fault is mine. This does not affect your
rights under the Consumer Rights Act 2015.

HOW REFUNDS WORK

Once your piece is back with me and I have checked it, I process the
refund within 2 to 4 working days and send you an email to confirm.

Your bank or card provider then takes their own time, usually another 5 to
10 working days, before it shows in your account.

If 15 working days have passed and you still cannot see it, write to me
and I will chase it.

CANCELLING AN ORDER

If you change your mind within an hour of ordering, email me your order
number and I will cancel it. After that your parcel may already be packed
and on its way, in which case I cannot stop it.

If that happens, wait for it to arrive and send it back. Your 14 day right
to cancel and my 90 day guarantee both still apply.

GETTING IN TOUCH

Any questions about a return, just write to me. I read every email myself.

Email: hello@nonnajewellery.co.uk

My hours:
Monday to Friday, 9am to 5pm
Saturday, 10am to 2pm
Sunday, closed

I answer within 24 hours, usually sooner.