Shipping Policy
DELIVERY
Every piece is free. All you cover is the postage. Below is how long it
takes, what it costs, and what happens if something goes wrong.
HOW LONG BEFORE I POST IT
I usually have your order packed and posted within 1 to 2 working days.
Everything is wrapped and boxed by hand at the bench, so allow 1 to 3
working days in total, Monday to Friday, before it leaves me.
During busy periods, or if a piece is briefly running low, it can take
another 2 to 3 working days. If that happens I will email you.
HOW LONG IT TAKES TO ARRIVE
Every order is sent with tracking so you can follow it.
Service Arrives in Cost
Royal Mail Tracked 2 to 4 working days Shown at checkout
These times are counted from the day I post it, not the day you order. Add
the dispatch time above to work out when it should reach you.
By law, unless we agree otherwise, I will deliver your order within 30
days of you placing it.
WHO DELIVERS IT
I post everything with Royal Mail.
Once your parcel is on its way I will email you a tracking number, so you
can check where it is whenever you like.
WHERE IT COMES FROM
Every parcel is packed and posted from my bench in Clerkenwell, London.
During the clearance I am posting far more than usual, so please allow a
little extra time.
VAT
All prices on this website include VAT.
TRACKING YOUR ORDER
When your parcel is posted I will email you a tracking number.
You can check the status at any time using your tracking number or your
order number.
DELAYS
Delivery estimates can change for reasons outside my control:
Bad weather
Delays at Royal Mail
Bank holidays
Busy periods such as Christmas and sale periods
Deliveries to the Highlands and Islands and other remote areas
If more than 20 working days have passed since I posted your parcel and it
still has not arrived, email me at hello@nonnajewellery.co.uk. I will
chase it with Royal Mail and sort it out.
IF IT IS LOST OR ARRIVES DAMAGED
Your parcel is my responsibility until it reaches you.
If it is lost or damaged on the way, I will send a replacement or refund
you in full. There is nothing extra for you to pay.
WRONG DELIVERY ADDRESS
Please check your delivery address before you finish your order.
If you spot a mistake, email me within one hour with your order number and
the correct address at hello@nonnajewellery.co.uk.
Once a parcel has gone to Royal Mail I usually cannot change the address.
If a parcel comes back to me because the address was wrong or nobody was
in, I will contact you about sending it again. There may be a further
postage charge.
WHERE I DELIVER
I deliver across the United Kingdom, including the Scottish Highlands and
Islands, Northern Ireland, the Isle of Man and the Channel Islands.
Deliveries to the Highlands and Islands and other remote postcodes can
take longer than the times above.
I do not currently post outside the UK.
CONTACT
Any question about an order or a delivery, just write to me.
Email: hello@nonnajewellery.co.uk
My hours:
Monday to Friday, 9am to 5pm
Saturday, 10am to 2pm
Sunday, closed
I answer within 24 hours, usually sooner.